Terms of
Service

User Account: Any natural or legal person may, by completing the registration form on www.TAANOVA.ir, create an account for themselves consisting of a username and password, and use the TAANOVA service.

Customer or Account Holder: Any natural or legal person (including pet owners, pet service providers, etc.) who has registered on www.TAANOVA.ir and uses TAANOVA's services.

User: Refers to individuals authorized by the customer to use the platform's services, for whom the customer has defined a username and password, and who access TAANOVA by entering their own username and password.

Customer Information: All data provided to TAANOVA by the customer or their users, transferred through the services, or otherwise provided by the customer or their users in connection with the provision of services.

Data: Means text, images, content, photos, audio, video, and other forms of data or communication.

TAANOVA: TAANOVA is a digital platform for managing pet information that facilitates communication between pet owners and pet service providers. Services may include health management, pet services, a marketplace, and future services.

At the time of completing the TAANOVA registration form, the customer indicates by ticking the box for accepting the terms and conditions of service that they have fully read and received the provisions of this agreement and accept all its terms. It should be noted that not ticking the box for accepting the terms makes it impossible for the customer to continue registration and they cannot use TAANOVA. Therefore, using TAANOVA indicates that the customer has accepted the terms and agreements of using the system, and TAANOVA may cite this before judicial, guild, and other authorities.

Registration on behalf of a legal or natural entity by a user who has completed the membership forms in TAANOVA on their behalf indicates that they also accept the terms and agreements of using the system as well as the privacy policies, and that the user was authorized or had the authority to enter into this agreement on their behalf.

By creating an account, the customer confirms the accuracy of the information provided. TAANOVA may also, if necessary, require the receipt of supplementary customer information in order to provide certain services.

A legal customer is obligated to introduce a representative (natural person - business owner) for registration on the TAANOVA platform, and the information of this legal entity must also necessarily be stated on the platform.

Customers accept and declare that they have read and accepted the privacy policy and subscription terms of TAANOVA.

Customers accept that TAANOVA may use SMS, email, communication notifications, or any other communication method to contact them. Customers may request that these messages be stopped, but by declining to receive these messages, they accept the possible consequences of discontinuing the notification service.

The responsibility for providing the necessary internet and hardware, as well as paying the related costs for using TAANOVA's services, lies with the customers.

By creating an account, customers undertake never to use TAANOVA's services in a way that causes damage (whether material or spiritual) to TAANOVA. If users misuse the facilities provided in TAANOVA's services for personal gain or to cause material or spiritual harm to TAANOVA's interests or those of third parties, TAANOVA, while having the right to terminate services and deactivate their account, will be authorized to pursue legal action, including claiming damages, by referring to the competent authorities.

TAANOVA's services may be provided in partnership with companies, business partners, or any other third party over whom TAANOVA has no control. In such cases, users accept that these services have their own specific terms and conditions, and TAANOVA bears no responsibility for the rules and services of these companies.

By registering on the TAANOVA platform and each time they use its services, customers accept that they have fully and precisely read and accepted the present terms and conditions. These terms and conditions may change over time. Users' use of the platform after any change in the terms and conditions constitutes acceptance of those changes. These rules are available for users to read on the TAANOVA site and platform, and any claim of unawareness or failure to read them is by no means admissible.

An account must be created by a natural person, and registration, completing information, and using the TAANOVA platform by means such as bots or related software or intermediaries is not permitted.

The account holder and all users are responsible for protecting the security of their account, which includes matters such as: "choosing a password that others cannot guess", "changing the password if they feel someone else knows their password", "keeping the username and password information confidential". In the event of loss or theft of account information or mobile phone, the customer is obliged to inform TAANOVA immediately and without delay. Obviously, until notification is made to TAANOVA, responsibility for all activities carried out through the aforementioned account and the user's mobile phone will rest with the user.

The customer accepts to enter all requested information truthfully, accurately, and up to date on the platform, and the user is responsible for any inaccuracy or outdated information. If the contrary is proven, TAANOVA bears no responsibility for damages and problems arising from the invalidity of the stated information.

Each mobile phone number can have only one account in its name, but it can appear with the same account in multiple roles (pet owner, veterinarian, clinic owner, etc.). Note that the subscription fee for each role is calculated and charged separately.

Responsibility for all activities carried out through the account of a natural or legal person on the platform rests with the user. Therefore, responsibility for third parties or persons other than the user who use the platform's services with that account lies entirely with the account holder.

In some cases, the user may be asked for identity verification to use the services. In such cases, if the user does not provide sufficient information to TAANOVA, TAANOVA may refuse to provide services to them.

TAANOVA may, on a case-by-case basis and at its discretion, request users to complete or provide documents or correct existing information. In this case, the user is committed to providing information or correcting the requested information within the period announced by TAANOVA. Otherwise, TAANOVA may block the person's account and refuse to provide services to them.

The account belongs solely to the user, therefore the user has no right to allow other natural or legal persons to use their account or to transfer their account to another natural or legal person. In the case of a legal person user, all legal responsibilities of using TAANOVA's services will be jointly borne by the representative and the owners of that legal person.

Payment of the subscription fee only creates the right to use TAANOVA's services and features during the active subscription period for the user and will not create any ownership right, transfer of ownership, or assignment of material and intellectual rights of the TAANOVA platform, site, or infrastructure for the user.

TAANOVA makes every effort to provide a continuous environment for customers to use the services. Exceptions to this commitment include scheduled times for system maintenance activities, which will be communicated to the customer at least 24 hours in advance, and force majeure conditions such as war, flood, earthquake, nationwide disruptions of telecommunications infrastructure, etc.

To respond to customer questions and resolve possible issues that may arise while using the platform, users can raise their questions or problems via email at support@taanova.ir or the support unit at phone number 09381200361 (during the office hours listed on the site). TAANOVA will follow up as appropriate and make efforts to resolve disputes.

Given that the customer has allowed their subscription users to submit support tickets, any request submitted via ticket by the customer to the TAANOVA support team will be considered official and acted upon.

TAANOVA strives to provide services of desirable quality to customers through its monitoring and by conducting customer surveys at the end of services provided.

Customer information is protected as confidential information at TAANOVA, and access to it by third parties is prohibited, except in accordance with the law and the decision of the competent judicial authority. Therefore, in legal cases and upon request and issuance of the appropriate order by judicial authorities, TAANOVA is obligated, where possible, to provide customer information to those authorities. In order to maintain the security of customer information and the principle of confidentiality, providing user information to the customer themselves or third parties by phone or in person is not possible, except by legal order.

TAANOVA may occasionally offer discount codes as gifts to users. These credits have an expiration date and cannot be converted to cash or transferred to others. Obviously, TAANOVA reserves the right to change the amount or percentage effect of these codes even after publication, according to the terms of the assigned code, or to cancel them if necessary. Also, if TAANOVA determines that the application of this code occurred due to a technical error or violation, or was illegal, it may cancel or delete these codes. Also, in the event of non-allocation of the mentioned codes, customers will have no right to make any claim or objection in this regard.

TAANOVA is solely a service provider that facilitates communication between service provider customers and service recipient customers for the purpose of agreeing on the provision of the desired service. Therefore, it has no involvement or responsibility regarding the service requested by the service recipient user, and also has no involvement or responsibility regarding the type, manner, and quality of services provided by the service provider user.

TAANOVA reserves the right to modify, add, or remove modules, capabilities, limitations, user interface, and structure of subscription plans at any time in line with the development, improvement, or enhancement of services. In the event of fundamental changes affecting the services purchased by users, the matter will be communicated to users prior to implementation through the website, system, or other notification methods.

TAANOVA is not obligated to accept or publish all advertising requests and may, without providing a reason, refuse to publish advertisements contrary to its policies.

Compliance with the laws of the Islamic Republic of Iran in the provision of services.

Customers are obligated to comply with all terms, conditions, and policies published on the TAANOVA platform, and in the event of breach of the mentioned obligations and conditions, they will be responsible for accepting all consequences of the violation toward TAANOVA and third parties.

The customer (account holder) is responsible for the contents of all information that they or their other users, to whom they have granted access rights, have entered and registered while using the service in TAANOVA. TAANOVA bears no responsibility for the publication of confidential, illegal, untrue information, or information with publishing rights by customers.

The account has been provided to the customer for the purpose of conducting lawful activities. Any attempt to hack the system, perform reverse engineering, copy, or attempt in any way to compromise the security and functionality of the service or other aspects of related services will be subject to legal prosecution and will result in the deletion of the account. Obviously, in addition to paying compensation to TAANOVA for damages incurred, no amount will be refunded to the customer (account holder).

Any action by users that results in damage to TAANOVA's reputation, credibility, and assets will be considered a violation of contractual and legal conditions. TAANOVA reserves the right to block the violator's account and, if necessary, take the necessary legal action against the violator and claim damages and its legal rights.

The customer must not send spam through their account or allow another person to do so using their account information. Sending spam through the account will cause the account to be suspended quickly, and then the account holder's membership in the system will be unilaterally cancelled by TAANOVA. TAANOVA's actions in this regard are fully accepted by the account holder, and any subsequent claim or objection to it is waived and forfeited.

All TAANOVA notices will be sent to the customer via email, and the customer must ensure the accuracy of the email address provided to TAANOVA and remove email addresses of the www.taanova.ir domain from the spam filter lists to provide a basis for receiving all emails sent to them.

Responsibility for all actions, deeds, and omissions of customers arising from non-compliance with the regulations and directives of the Food and Drug Organization and the laws and regulations of the Islamic Republic lies with the violator, and TAANOVA bears no responsibility for the above actions, deeds, and omissions. TAANOVA may also, while deactivating the violator's account, take legal action against the named person through the competent authorities to enforce its legal rights.

Responsibility for complying with all laws and regulations in the field of pet health, including communicated policies, laws approved by the Islamic Consultative Assembly, regulations approved by the Council of Ministers, the Veterinary Organization and the Veterinary System, and other regulations in this field approved by relevant institutions, lies with the service provider users, and TAANOVA bears no responsibility in this regard.

A service provider user has no right to provide services in their non-specialized field, and a service recipient user may, in the event of encountering such a case, report the violation by contacting support.

If a service recipient user transfers their contact number or pets, they must inform TAANOVA, and if they ignore this matter, responsibility for any misuse lies with the user, and they have waived their right to object.

Online purchase of products constitutes acceptance of the manner of non-in-person delivery of the product by the service provider user, and the service recipient user must inspect the delivered order in the presence of the courier and, in the event of damage, discrepancy, expiration, and similar cases, not accept the order.

TAANOVA may in the future offer new services or features through its business partners. The specific terms of each service will be published at the time of offering.

Responsibility for the accuracy, legality, and ownership of all advertising content, articles, images, banners, links, and other materials published by users or service providers lies with the publisher. TAANOVA bears no responsibility for the accuracy or quality of this content and has the right, in the event of conflict with the laws of the Islamic Republic of Iran, third-party rights, or TAANOVA's internal policies, to reject, delete, or suspend their publication.

Compliance with the laws of the Islamic Republic of Iran.

The name TAANOVA, trademark, site, services, and any texts, images, and features of the services are exclusive to TAANOVA, and their intellectual property belongs to TAANOVA.

In line with protecting the rights and intellectual property of this platform, the following activities are not permitted for users, and TAANOVA reserves the right to any legal pursuit and claim for damages:

• Any reverse engineering or attempt to extract the source code of the TAANOVA platform, including decompilation or similar activities.

• Using the platform, provided services, site, or any part thereof in a manner that violates intellectual property rights.

• Transmitting any software worm or virus or any malicious software code while using the TAANOVA service and website.

• Any hacking of the TAANOVA platform or website.

• Imitating TAANOVA trade names, trademark, site, services, and any text, images, and features of TAANOVA services.

• Copying, selling, providing as an intermediary to a third party, or any other commercial use of matters related to the platform or website or any part thereof. Also, the customer must not allow other third parties to use this through providing their account.

The customer alone is responsible for the accuracy, quality, integrity, legality, reliability, suitability, and proper use of their data, and TAANOVA bears no responsibility for the deletion, correction, damage, corruption, or problem with the proper storage of customer data.

In the event of non-renewal of subscription/termination/expiration/cancellation of this agreement, the customer's right to use the platform is immediately terminated. Also, in the event of reactivation of the account, up to a maximum of 6 months, all content and information of the customer will be recoverable for them (subject to payment of the relevant costs).

TAANOVA respects the trade secrets and intellectual property rights of customers regarding the information and communications uploaded and registered in the program and proactively carries out the activities needed to protect the confidentiality of this information.

Customer information is not shown to any natural or legal third party except by order of judicial authorities.

The clauses regarding the confidentiality of customer information are considered permanent (even after the termination of this agreement).

The encryption method is such that access to the customer's password is not possible by anyone, even TAANOVA employees. Customer information will only be accessible to TAANOVA for the purpose of providing service and following up and guiding regarding their technical problems. In this regard, to resolve system issues and maintenance, and in necessary cases such as technical support, error resolution, data recovery, or handling user requests, authorized TAANOVA support personnel may have limited access to the required information with full recording of access logs.

Responsibility for the loss or possible damage to customer information that occurred due to negligence in maintaining the security and confidentiality of the customer's username and password information lies with the customer, and the customer accepts that TAANOVA bears no responsibility in this regard. The determination of this matter will be made using the log recorded in the system and is the responsibility of TAANOVA.

Payment Terms and Prices:

• The customer agrees to pay TAANOVA the cost of the services provided and the costs incurred in accordance with the specified rates. All persons, whether natural or legal, who intend to use the TAANOVA platform must purchase one of the subscription plans (in accordance with the plans presented on the pricing page).

• The customer accepts that there is no possibility of refunding the costs they pay to TAANOVA for using the platform's services.

• Payment of the cost of the service provided and other costs announced by TAANOVA is possible only through the methods that are specified, and any other method is not approved by TAANOVA, and in this case, TAANOVA will bear no responsibility.

• The customer accepts that they must pay the cost of providing services by TAANOVA regardless of any problem that may arise in the TAANOVA platform. If, due to a problem in the program or communication issues such as internet and mobile network, it is not possible to use the platform, customers will still be obligated to pay the costs of providing services.

• Payment for using the services is made by depositing to the account online or offline and in monthly/yearly periods. The first payment must be made by the customer before the start of the first subscription period.

• TAANOVA provides an invoice to the customer with each payment.

• The customer is responsible for paying all sales, use, value-added, and similar taxes arising from or related to the services provided in this contract, except for taxes related to TAANOVA's net income and any tax or obligation.

• The amount of each customer's payment is calculated based on the purchased plan and is not calculated based on the amount of capacity used.

• The user/customer as service recipient accepts to pay the relevant cost in full for each service/product received from the user/customer as service provider.

• TAANOVA may, if necessary, change the subscription plan rates for using the platform. In this case, the costs of continuing to use the system will be calculated based on the new amounts. In this case, changes will be communicated to users at least 15 days before the new rates take effect. Obviously, rate changes do not apply to services that the customer purchased before the rate change.

• For the amount of time that the customer cannot use their account due to system defects, their purchased service remains reserved and is advanced forward.

• In the event of a problem with the invoice, the customer can report the matter for handling within 10 days via email at support@taanova.ir.

Non-payment and Penalties:

• Subscription payment is made before the start of each subscription period. Therefore, the user must pay the amount for the next subscription period before the end of the current subscription period. If the time of using the purchased subscription plans for the customer has expired and the customer has not purchased a new service and has not submitted a request to end the services, the user's access to the platform's features will be suspended.

• In this case, user information is retained for a specified period (6 months), and if the customer's payment is delayed by more than 6 months, the terms of this agreement (except for the provisions related to information confidentiality) will automatically terminate, TAANOVA has no responsibility for retaining customer data and has the right to delete it. Also, in the event of subscription renewal, due to the costs of preservation and maintenance, the subscription amount will be calculated from the time of the end of the previous subscription period.

Upgrading or Changing the Level of Services:

• The customer can upgrade their subscription plan to a higher plan. The features of the new plan will be activated immediately after confirmation of payment and settlement of the difference. The amount paid for the current period is calculated in proportion to the remaining time and is included in the upgrade amount.

• There is no possibility of cancelling or reducing the subscription plan and the duration of the purchased subscription, as well as reducing the number of users in the current subscription period. It should be noted that the end of the subscription will not cause ownership loss or immediate deletion of user information, and information retention is carried out in accordance with the privacy policy and subscription terms.

Using the Free Package:

• At the time of registration, the customer can select the TAANOVA free package and use the features of this package as long as TAANOVA decides to offer these services for free.

• TAANOVA has the authority to reduce or increase the features and limitations of the free package or to completely discontinue offering services for free. Obviously, these changes will be communicated 15 days before implementation to the customers of these packages via the email address they entered as their user email in the system. If the customer has entered their email incorrectly or has not received the change notification email for any reason, or has not viewed this email, TAANOVA will bear no responsibility for the non-receipt of the email and the deletion of customer information.

• If TAANOVA decides to convert free subscription plans to non-free subscription plans, customers who have used these subscription plans should not pay any cost for their previous uses.

• If the customer needs to upgrade their subscription plans to non-free TAANOVA plans to use more TAANOVA features, they can upgrade their service level by purchasing higher subscription plans.

Recording and Segregation of Financial Transactions and Tax Responsibilities:

1. All financial transactions carried out through the TAANOVA platform are recorded and documented in accordance with the relevant financial processes and legal requirements.

2. TAANOVA Subscription Fees: Amounts that users pay for the purchase or renewal of a TAANOVA subscription are recorded as TAANOVA income within the framework of the relevant tax laws and regulations, and the corresponding invoice is issued and registered in the Taxpayers System.

3. Transactions Related to Service Providers: In cases where a pet owner makes a payment for receiving services from a veterinarian, clinic, or other service provider through the TAANOVA platform, the payment is first deposited into TAANOVA's account and is then paid or settled to the provider in accordance with the information and bank account provided by the service provider. Information about these transactions, including the amount received, the service provider, the settled amount, and the payment time, is recorded and retained in the system's financial records. Amounts that TAANOVA receives merely as an agent or for the purpose of settling with the service provider, and then pays to them, are recorded in the financial records as separate from TAANOVA's income. However, responsibility for performing all tax duties—including income registration, issuing invoices, declaring income, and paying the legal taxes and duties related to the services provided—rests, as applicable, with the service provider, who is considered the relevant taxpayer in accordance with tax laws and regulations. TAANOVA records and retains the financial information and records related to these transactions in accordance with legal requirements and relevant regulations, and where legally obligated, will provide the required information to the competent authorities.

4. Failure by the service provider to perform tax duties—including failure to declare income, failure to issue invoices, or failure to pay taxes and duties—is the responsibility of the service provider, and TAANOVA bears no responsibility for the penalties and tax consequences arising from the service provider's negligence or violation.

TAANOVA has the right to modify, add, or remove capabilities, modules, or subscription plans in order to improve services, product development, or technical changes. In the event of fundamental changes affecting the services purchased by users, the matter will be communicated to users prior to implementation.

TAANOVA has the right to modify and change the terms and conditions stated in this document, the price of services, limitations on the space available to the customer and the bandwidth available to the customer or other resources that it has provided to the customer.

Customers who do not wish to continue receiving services after the new changes must cancel their account before receiving the first invoice with the new terms.

The latest version of this agreement is always available at the internet address https://www.taanova.ir/terms.

The rules and regulations stated in this agreement take precedence over any prior agreement between TAANOVA and the customer.

TAANOVA bears no responsibility for indirect or direct losses of users regarding profit, reputation, information, or other intangible damages resulting from the following:

• Users' inability to use the service, platform, or website.

• Unauthorized third-party access to user information through having the password and logging into their account.

• Statements or guidance of any kind of third party regarding TAANOVA services.

TAANOVA bears no responsibility for problems that arise in providing service due to issues in the internet or other electronic communication platforms.

In the event of closing or termination of the user's account, up to a maximum of 6 months, all content and information of the customer can be recovered for them. The data recovery request must be sent from the user's previously registered email to support@taanova.ir and addressed to TAANOVA. Finally, after reviewing the request by the TAANOVA team and payment of the data recovery fee by the user, their account will be activated (with previous information). It should be noted that this information is by no means recoverable after 6 months.

In the event of non-compliance with all or part of the terms of this agreement by users, or if it is established that the user's presence leads to the deprivation of security and peace of other users, TAANOVA has the right to remove the mentioned user's access to TAANOVA services and to block their account, temporarily or permanently, without prior notice, without payment of any compensation and without the need for any formalities or legal and judicial proceedings.

If the user places orders for items such as smuggled, unauthorized, and illegal services and items, or items outside the approved list of the Veterinary Organization, TAANOVA is permitted to permanently cancel their account and access to the ordering features without prior notice, without payment of any compensation and without the need for any formalities or legal and judicial proceedings. Also, TAANOVA reserves the right of legal pursuit.

In the event of any unforeseen incidents and other factors beyond TAANOVA's control, such as war, natural disasters, internet outages, cyber attacks, changes in laws, or incidents affecting the environment and the like, in a way that makes the fulfillment of the obligations and services of this agreement impossible or difficult for TAANOVA, no responsibility for non-fulfillment of obligations will rest with TAANOVA, and users waive any claim against TAANOVA. However, in the event of such cases, TAANOVA will make efforts to reduce the effects of these cases.