Frequently Asked Questions

Q: What is TAANOVA?

TAANOVA is an integrated and intelligent platform for managing pet health, services, and care—connecting pet owners, veterinarians, clinics, and other service providers in a unified ecosystem.

Q: Is my pet's data secure?

Yes. Security and privacy of information are among TAANOVA's top priorities. User information is protected using appropriate security standards, and users have full control over their information.

Q: How do I add my pet to TAANOVA?

Once you create an account, you can add your pet by going to the 'My Pets' section and clicking 'Add Pet'. You can enter your pet's name, species, breed, date of birth, and other important information.

Q: Is TAANOVA only for dogs and cats?

No. TAANOVA supports various types of pets such as dogs, cats, birds, fish, and reptiles. It will offer more features for different animal groups in the future.

Q: How do I add my pet to TAANOVA?

Once you create an account, you can add your pet by going to the 'My Pets' section and clicking 'Add Pet'. You can enter your pet's name, species, breed, date of birth, and other important information.

Q: Can I manage multiple pets in one account?

Yes. You can add and manage multiple pets in one account by purchasing a Plus or Premium plan, and manage each pet's information separately.

Q: Will my pet's records always be available?

Yes. Once registered, your pet's records are stored in their digital profile and will be accessible at any time.

Q: Can I choose my trusted veterinarian or clinic?

Yes. TAANOVA helps you find specialists and pet care service providers and establish more effective communication with them.

Q: How do I book an appointment?

You can book an appointment by navigating to the 'Appointments' section and selecting 'Book Appointment'. Choose your pet, desired service, clinic, veterinarian, and date/time. You'll receive a confirmation once the appointment is confirmed.

Q: Can I track my pet's vaccinations?

Yes, TAANOVA includes a comprehensive vaccination tracking system. You can log vaccinations, set reminders for upcoming vaccinations, and view your pet's complete vaccination history.

Question 1

What is TAANOVA?

Question 2

Is my pet's data secure?

Question 3

How do I add my pet to TAANOVA?

Question 4

Is TAANOVA only for dogs and cats?

Question 5

How do I add my pet to TAANOVA?

Question 6

Can I manage multiple pets in one account?

Question 7

Will my pet's records always be available?

Question 8

Can I choose my trusted veterinarian or clinic?

Question 9

How do I book an appointment?

Question 10

Can I track my pet's vaccinations?

Question 11

Is TAANOVA free for pet owners?

Question 12

How do I join TAANOVA as a service provider?

Question 13

How does TAANOVA help veterinarians and clinics?

Question 14

Can independent veterinarians also use TAANOVA?

Question 15

How can I manage my subscription?

Question 16

Can I upgrade my subscription?

Question 17

Are payments on TAANOVA secure?

Question 18

What payment methods do you accept?

Question 19

Is TAANOVA available on mobile?

Question 20

How do I reset my password?

Question 21

How can I report a technical issue?

Frequently Asked Questions

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